Unplug Outdoor Co. packs its our shipments with the utmost care, but freight damage can unfortunately occur on its journey to you. Please ensure to follow these steps below upon receiving or picking up your shipment:

1. Upon delivery, please carefully inspect the shipment, and take pictures of any scratches, dents, and punctures. If the damage appears severe, we recommend that you refuse the delivery altogether so that we can send you a replacement unit.

2. Note on the delivery receipt if there are any damages, even if they seem light. Note the exact damages you are seeing. This is essential for a damage claim to be filed.

3. Send us photos of the damage (box and the actual product damage) and the delivery receipt, along with the specifics of the delivery. These must be sent within 24 hours of receiving your shipment.